American Well is a software technology company that brings healthcare into the homes and workplaces of patients. Our web-based telehealth platform–Online Care–allows patients and healthcare providers to have immediate, live, and clinically meaningful visits through video, secure text chat, and phone.

American Well is fulfilling its mission across the country and around the world. Currently, the Online Care service has been deployed by leading national and local health plans, delivery networks, retail pharmacies, employers, and standalone physician practices.

We partner with and support our customers throughout the introduction of their telehealth services, from solution design and set-up to its adoption by consumer, provider and employer groups. We ensure a dedicated partnership to make your telehealth service a success.

Additional Information

Introducing Online Care With Online Care For Providers, physician practices now have a tool to address these challenges using widely-available technologies. By introducing an “online practice,” providers can see current or new patients for clinically meaningful encounters using live two-way video, secure text chat, and/or phone. Providers can use their online practices to improve patient care, while establishing a foundation to deliver additional paid services. Key Features Online Care supports clinically meaningful encounters in the following ways: Live, immediate online visits using video, secure text chat, and/or phone, secure, HIPAA-compliant, fee-based messaging with patients, online visit appointment scheduling, prescription tools to create fax-ready prescriptions, as well as an ePrescribing option, Clinical tools and assessments, export of patient records into EMR systems Automatic payment from the patient’s credit/debit card, at the conclusion of each visit

Telemental health and telepsychiatry are quickly changing fields with constant improvements to technology, encryption, security, HIPAA and HITECH compliance, reimbursements, research, state and federal laws, education and online practice guidelines. These updates will change rapidly, so bookmark or link to this page to check in from time to time to see what has improved. You can also sign up in the contact form to receive a monthly update.
If you need assistance choosing a system, setting up an online therapy network, obtaining referrals for online services, improving provider adoption, or avoiding common telemental health start-up mistakes, contact Behavioral Health Innovation. www.BehavioralHealthInnovation.com.