LivePerson, Inc. offers a platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, mobile devices, and consoles.

More than 8,500 companies rely on LivePerson’s platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.

LivePerson has received the CODiE award for Best Ecommerce Solution in 2011, and has been named one of America’s 25 Fastest-Growing Tech Companies by Forbes in 2011, and a Company of the Year by Frost and Sullivan in 2010. LivePerson is headquartered in New York City with offices in San Francisco, Tel Aviv, Atlanta, London and Melbourne, Australia.

Below is a list of existing healthcare companies Liveperson provides services for:
St Josephs Hospital
The Treatment Center (left hand side, start the healing)
Betty Ford Center

Additional Information

Privacy All information handled by LivePerson is considered private and subjected to the highest levels of security: • Communication between the visitor, agent and LivePerson servers can be encrypted with 128bit SSL V3 /TLS 1.0 using a trusted public certificate authority. • Storage encryption is available as an option. • Our service and platform are tested for security vulnerabilities on a regular basis, by running both network and application-level scans and penetration tests. Compliance Since LivePerson is used in a variety of industries and countries, our platform and operations must comply with many laws, regulations and international standards, including: • SAS70 Type II certification • Sarbanes-Oxely (SOX) • Safe Harbor rules • European Union privacy regulations In addition, LivePerson can support your business’ compliance with security and privacy requirements including: • Gramm-Leach-Bliley Act (GLBA) • Payment Card Industry Data Security Standard (PCI-DSS) • Health Insurance Portability and Accountability Act (HIPAA) Security you can trust • We monitor security in real time, 24/7, and deploy experienced alert teams to stop potential breaches before they occur. • In our role as a SaaS provider, LivePerson is committed to comprehensive security measures and enforcement of the highest standards. We also give our clients the ability to manage and control many security aspects within their own account as they desire. • Our advanced audit trail mechanisms deliver full visibility of our security procedures and enforcement records to our clients. • We use state-of-the-art secure development processes, incorporating static and dynamic tools to thoroughly review code that allow us to diagnose and mitigate any security risks before the code is deployed to production. Data Center Security The LivePerson infrastructure is hosted in advanced best-of-breed data centers operated by recognized industry leaders who adhere to the highest standards of security. Co-locations in the US and Europe ensure continuous service in the event of power disruptions or natural disasters. The physical controls in our data centers include: • 24/7 security officers onsite • CCTV coverage • 2-factor biometric access control systems • Intrusion detection and tamper-prevention systems • Private, restricted cage access • Comprehensive security audits

Telemental health and telepsychiatry are quickly changing fields with constant improvements to technology, encryption, security, HIPAA and HITECH compliance, reimbursements, research, state and federal laws, education and online practice guidelines. These updates will change rapidly, so bookmark or link to this page to check in from time to time to see what has improved. You can also sign up in the contact form to receive a monthly update.

If you need assistance choosing a system, setting up an online therapy network, obtaining referrals for online services, improving provider adoption, or avoiding common telemental health start-up mistakes, contact Behavioral Health Innovation.

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